mpomax Platform Privacy Notice

This page describes what we collect when you use mpomax and how we keep that data protected. We at mpomax take privacy seriously—your personal information is encrypted, segregated from our operational systems, and shared only with third parties who process payments or support compliance.

When you open an account on mpomax, deposit funds via DANA, e-wallet, mobile banking, local payment, or Indonesian banks, or place bets on Liga 1, Piala AFF, or live-dealer tables, we collect information needed to verify your identity, process your payments, and detect fraud. We do not sell your data, and we comply with data-protection principles regardless of your location.

Our privacy commitments apply across all jurisdictions where mpomax operates. If you have questions about how we handle your information, contact our support team—we respond to data-access and deletion requests within standard timeframes.

What Data We Collect on mpomax

We collect information in several categories. First, we collect identity data: your name, date of birth, phone number, email address, and government-issued ID details. This information is mandatory for account opening and verification on mpomax. We also collect address information—your residential or mailing address—to confirm your jurisdiction and assess regulatory risk.

Second, we collect financial information. When you deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or mobile banking, local payment, online payment, e-wallet bank accounts, we receive transaction records, account balances, and payment processor identifiers. We retain deposit and withdrawal records indefinitely to satisfy anti-money-laundering (AML) and know-your-customer (KYC) obligations.

Fourth, we collect technical data: your browser type, operating system, device identifiers, and session cookies. This information supports our infrastructure and helps us troubleshoot technical issues on mpomax.

How We Use Your Data on mpomax

We use identity and financial data to open and maintain your account on mpomax. We verify your information against databases to confirm you are a real person, of legal age, and not under sanction. We use payment data to process deposits and withdrawals and to prevent duplicate accounts or fraud.

We are required by law to retain AML/KYC data. We share this information with payment processors, banks, and financial intelligence units in jurisdictions where we operate. We do not use your data for marketing without your consent; any promotional material we send is limited to account notifications and updates relevant to your account on mpomax.

We do not sell your personal data to third parties. We do not share your identity or financial information with unrelated companies, and we do not retain data longer than necessary for legal and operational purposes.

Third-Party Data Processors

We use third-party processors to operate mpomax. Payment processors (mobile banking, local payment, online payment, e-wallet, and Indonesian banks) receive your payment details and process transactions. These processors operate under their own privacy policies and may retain your data according to their regulatory obligations.

We also use cloud infrastructure providers to host our databases and live-dealer streams. Our servers may be located outside Indonesia, including in jurisdictions with different privacy laws. By using mpomax, you acknowledge that your data may be stored and processed outside your home jurisdiction, subject to our contractual safeguards and encryption standards.

Identity-verification services (third-party ID-check providers) may receive copies of your government ID and address proof. These services operate under their own privacy policies. We choose providers with strong security practices and contractual obligations to delete data after verification is complete.

Your privacy on mpomax is protected by encryption, access controls, and strict data-retention policies. We do not sell your data and we share it only with processors necessary to operate our platform and comply with law.

Cookies and Tracking Technologies

We at mpomax use cookies to maintain your session, remember your preferences, and track basic analytics. Session cookies expire when you log out; persistent cookies may remain on your device for up to one year. We use these cookies to improve mpomax's user experience and to monitor traffic patterns.

We do not use cookies to track you across third-party websites. Our analytics are limited to mpomax's own domain. You can disable cookies in your browser settings; however, doing so may affect your ability to log in or access certain features on mpomax.

We do not use third-party analytics tools (such as Google Analytics) that track users across the internet. Our data collection is limited to our own platform.

Your Rights and Data Access

You have the right to request access to the personal data we hold about you on mpomax. Contact our support team with a data-access request, and we will provide a copy of your information within 15 business days. You also have the right to request correction of inaccurate data or deletion of data we no longer need to retain.

However, we may be unable to delete data if we are required to retain it for legal or regulatory reasons (anti-money-laundering, tax compliance, or fraud investigation). In such cases, we will explain why deletion is not possible and when retention will end.

You have the right to withdraw consent for non-essential data processing. For example, if you no longer wish to receive promotional notifications from mpomax, you can disable those via your account settings. However, you cannot withdraw consent for identity and financial data processing, as that data is necessary to provide our service.

Data Security and Encryption

We at mpomax encrypt all data in transit using TLS (Transport Layer Security) encryption. Your password is hashed and never stored in plain text. Account balances and transaction records are encrypted at rest on our servers. We perform monthly security audits and penetration testing to identify vulnerabilities.

Our data centres employ physical security controls—access logs, surveillance, and restricted entry—to prevent unauthorised access. We segment our databases so that even internal staff cannot view all customer information without explicit authorisation. We maintain incident-response procedures and will notify you if a data breach affecting your information occurs.

While we implement industry-standard security practices, no system is completely risk-free. You are responsible for keeping your mpomax login credentials confidential and for reporting any suspected breach or unauthorised account access immediately to our support team.

Data Retention and Jurisdiction

We retain identity and financial data indefinitely to comply with anti-money-laundering laws. Jurisdictions where mpomax operates typically require us to keep transaction records for at least five years. Behavioural data (game history, betting records) is retained for seven years. Technical data (cookies, session logs) is retained for one year.

Our servers operate in multiple jurisdictions, including outside Indonesia. We apply the same encryption and access controls regardless of server location. Your data may be transferred between our data centres as part of routine backup and disaster-recovery procedures.

If you withdraw from mpomax or your account is closed, we retain your data according to legal retention schedules. You cannot request immediate deletion of account history, as this data may be required for fraud investigation or regulatory audit.

Contacting Us About Privacy

If you have questions about how we handle your data on mpomax, or if you wish to exercise your rights to access, correct, or delete information, contact our support team through the mpomax platform. We respond to all data-protection requests within 15 business days.

We update this privacy notice periodically to reflect changes in our practices or legal requirements. Changes take effect immediately upon posting to this page. We encourage you to review this notice regularly to stay informed about how mpomax protects your data.

By using mpomax, you acknowledge that you have read and accepted this privacy notice. Your continued use of our platform confirms your consent to our data practices as described here.